Support
Existing clients: Get the assistance you need, right when you need it.
Support Charter
We believe in building strong partnerships with our clients, and that includes working together to make your vision a reality. To ensure we can deliver the highest quality service and meet everyone's needs, we kindly suggest submitting any change requests a week or two in advance. This allows us to follow a proper approval process and carefully plan how to integrate your changes into our current development schedule. While we're always happy to consider rapid turnaround requests, they may occasionally impact other client projects. By planning and communicating openly, we can work together to ensure everyone's needs are met.
Support Request
Complete the form and we shall add it to our schedule, once the support request is complete, you will be notified via email.
If this is a more complex request, please use the calendar link to schedule a call to discuss.
Do you know of any other person or business that may like our services? Please, consider providing a referral.
No Hourly Billing
You will notice that we don’t provide an hourly billing cost. This is harmful to you in the sense that it discourages efficiency and creativity from our part and in the end, we are both focused on the outcome and not inefficient hours worked.
The prices we provide are fixed, which means there are no hidden fees and we absorb all the risk in completing the project within these boundaries.
Basic Turnaround
Description
This covers basic edits to text, images, adding new sections. If your request is to make forklift changes to custom app, or a new domain to your email account, please schedule an appointment to discuss.
Duration
4-10 business days
This depends on request complexity.
Cost
Not on maintenance plan: $200
On maintenance plan: Free
Rapid Turnaround
Duration
1-3 business days
This depends on request complexity.
Cost
Not on maintenance plan: $300
On maintenance plan: $100
Emergency Fixes
Description
Any software issue that is hindering business continuity (e.g. website down, e-mails are not working or custom webapp cannot be accessed.)
Cost
Depends on the source of the issue
Client error: $200
Bug from developer error: Free
Speed Dial
While we are based in Nairobi, Kenya, we meet most of our clients virtually from any location.
Schedule an Appointment
Experience the Superior Difference
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